Our Policy And Requirements For Service Installation

 

We want our customers to have the best wireless Internet service available. In order to make sure that your Internet connectivity is optimum and as reliable as possible we follow strict guidelines for your installation. Most of our plans rely on a clear line of sight to an available access point. The technology we use in most cases is designed to work and needs….A CLEAR LINE OF SIGHT. The site survey takes into account any future potential obstructions that may interfere with clear line of sight. For locations with non line of site we use a different type of technology designed to penetrate foliage within a limited distance which is a bit more expensive but delivers the same great service.

Because we have the largest wireless coverage area of any wireless Internet provider with over 40 access locations in Kittitas County many customers are able to see more than one access point. A site survey and bandwidth test is performed before installation occurs and if it passes our standards then your location is validated for an installation. We will not install a location unless it has optimum potential to deliver the best service possible. The installer knows the best location on your building to mount equipment for the best service possible. If you wish equipment to be located in any other location other than what the installer determines we will not guarantee performance of your service.

The following information details what you can expect from a standard installation and should be clearly understood before you open an account and schedule a technician for service. If you have any questions regarding these procedures or if you have special circumstances which are outside of these perimeters please phone 509-852-2084 or call support at 509-859-6034 and we will be happy to speak with you. We look forward to serving you!

Last Mile wireless installations contain the following:

One integrated radio and antenna, mounting arm, up to 50 feet of Ethernet cabling, cable clips, one pre-configured wireless router, one UPS battery backup. One penetration is required through the outside wall for the Ethernet cable to the inside nearest A.C. outlet.  Additional cable beyond 50 feet is .50 cents per foot.  If you desire the addition of a cut in decor wall box, RJ-45 punch down, and cover plate there is an additional charge of $35.00. Installation of all wireless services include the configuration of 2 wireless devices. Additional configurations are $15.00 each.  Last Mile outdoor equipment remains the property of Symplified Wireless Internet.  All last mile installations require a clear line of sight to the access point.  We will not install Last Mile service with partial or obstructed views of the access point. Non line of sight equipment is designed for connecting to partial or unobstructed views of the access point.  Your site survey and bandwidth testing will determine which equipment is required for your service.  Equipment used is dependent on distance to the access point and pricing for that equipment varies. (Please see wireless equipment pricing for full details)

WiFyber and Non-Line-Of-Sight installations contain the following:

One integrated radio and antenna, mounting arm, up to 50 feet of Ethernet cabling, cable clips, one pre-configured wireless router, and one power over Ethernet injector (P.O.E.).  One penetration is required through the outside wall for the Ethernet cable to the inside nearest A,C. outlet. Additional cable beyond 50 feet is .50 cents per foot.  If you desire the addition of a cut in decor wall box, RJ-45 punch down, and cover plate there is an additional charge of $35.00. Installation of all wireless services include the configuration of 2 wireless devices.  Additional configurations are $15.00 each. WiFyber and Non-Line-Of-Sight outside equipment and interior power over Ethernet injectors remain the property of Symplified Wireless Internet.  A UPS battery backup is recommended to protect equipment from power surges, and or power brown outs and voids 1 year warranty without such protection.  A simple power surge strip is not adequate and will void warranty.  A UPS can be purchased at a retailer of your choice or you can purchase one from Symplified Wireless Internet. WiFyber requires a clear to partial line of sight to the access point and is dependent on distance not to exceed 2/3 of a mile. Non-Line-Of-Sight equipment is designed for non line of site locations.  Your site survey and bandwidth testing will determine which equipment is required for your service.

 

Hours Of Operation

office hours

 

Office Hours

Monday through Thursday 9:00 a.m. to 5:00 p.m.

Closed Friday

Closed For Christmas Holiday

Noon Dec. 22 to 9:00 a.m. Jan. 2, 2018

 509-852-2084

106 N. Peoh Ave, Cle Elum WA

Map

Technical Support Hours

Monday-Friday 9 to 5

509-859-6034

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