Standard billing method is by email through secured invoice, which allows online payment through Intuit Merchant Services. You may also use bank pay or secured auto-pay method using a credit or debit card. We accept MasterCard and Visa only. There are no additional charges for using these methods of payment. If you want to have a monthly invoice mailed to you via U.S. Postal service there will be an additional charge of $1.50 added to your bill. There is also a payment drop box in the entry way at our office in Cle Elum at 106 N. Peoh Ave Suite C. Our office is upstairs in the Valley Floor building on Monday-Wednesday-Friday from 9:00 a.m. to 5:00 p.m.
There are no refunds on equipment purchased and no credit is issued for time remaining on canceled accounts. All sales are final and payment is due in full prior to service installation.
Equipment purchase is required. All wireless plans are sold on a monthly basis. There are no long-term contracts required and there is no penalty for cancellation of service. If you wish to cancel service you must phone our office and speak with accounting to ensure proper cancellation of your account. Auto-payment accounts must be canceled by phone at least 1 week prior to the billing date so your card will not be charged.
If you elect to schedule payment using a bank check payment method or if you mail your payment via U.S. Postal Service you must schedule the payment so we receive it before your account is due to avoid disconnection of service and reconnection fees. Failure to phone our office in order to cancel monthly service may result in continued billing and are not refundable.