Our Billing Policy
Our default billing method is by email which contains a secured link for online payment of your invoice.
You may also use bank pay or elect to set up a secured auto-pay method using a credit or debit card. We accept MasterCard and Visa only. There are no additional charges for using these methods of payment. You may setup a portal account to manage your own account and payment method by phoning our office at 509-852-2084 between the hours of 9:00 a.m. and 4:00 p.m.
If you wish to have a monthly invoice mailed via U.S. Postal service there is an additional charge of $1.50 added to your bill. A payment drop box is available at the south door at our office in Cle Elum at 106 N. Peoh Ave.
All wireless plans are sold on a monthly basis. There are no long-term contracts required and there is no penalty for cancellation of service. If you wish to cancel service you must phone our office and speak with accounting to ensure proper cancellation of your account. Auto-payment accounts must be canceled by phone at least 1 week prior to the billing date so your card will not be charged. There are no refunds on purchased equipment and no credit is issued for time remaining on canceled accounts. All sales are final and payment is due in full prior to service installation.
All Internet plans are controlled by a computer authentication method which monitors calendar days. If we have not received payment before your due date the authentication system will automatically disable Internet service for that account. Invoices are sent to account holders two weeks prior to due date. It is important that customers understand that service is billed in advance for the next month. If you elect to schedule payment using a bank check method or if you mail your payment via U.S. Postal Service you must schedule the payment so we receive it before your account is due to avoid disconnection of service and re-connection fees. Failure to phone our office to cancel monthly service may result in continued billing and is not refundable.